Shipping policy

Standard order processing can take up to 3 days after your design is approved. I try to ship out every other day. I also volunteer and do a lot of disaster work, so extended shipping times may occur if I am on a deployment. If I am out of town, I try to put a notice on the website. If you need your item by a specific date or time frame, please email us to ensure we can get it to you.

To keep costs low, tracking numbers are not provided on small items like stickers and wallet cards. We can ship those for one dollar, and they go out in a standard QSL envelope with our thank you card enclosed.

Most orders are shipped priority with tracking. We email the tracking number as soon as the label is made.

Where we ship

We ship within the United States only at the moment, including APO/FPO addresses. If you are outside the US and want something from the store, email us and we will see what we can do.

Addresses and undelivered parcels

Please check your address at checkout: we print exactly what you give us. If a parcel comes back as undeliverable we will contact you and re-send it once you cover the postage a second time.

If a tracked parcel is lost or arrives damaged, tell us within 30 days of the ship date and we will make it right. Untracked small items sent in a QSL envelope cannot be traced, so we replace those at our discretion.