Refunds and returns

Order cancellation and refunds

Unfortunately, we cannot cancel orders fulfilled by our third-party vendors. Items like apparel and mugs are considered custom orders. Most of the money you paid for the item is already gone because of the costs associated with creating the products, paying third-party vendors, and shipping.

We can only offer a partial refund if you need to cancel the order before the production process begins. When you place your order, administration costs and processing fees occur. These charges cannot be recovered even if the order is canceled. This partial refund policy helps ensure we keep our prices low.

Return policy

Several of our items are made on-demand and are considered custom. If you order an item that is defective or wrong, I will work with you on replacing it.

If you received an item you are unhappy with, let me know. Unfortunately, mistakes do happen, and it may be possible that the item was defective from the manufacturer, a design element didn't get added, or a spelling or a misprint occurred. Though we do our best to catch things like this, some things slip through the cracks.

If an error occurs in production, we will mail a replacement after a picture is sent to us, showing the defect. To ensure you are satisfied, I'll pay out of my pocket to have an item remade for you. Get in touch and we will sort it out.

Please tell us within 30 days of delivery, and include your order number and a photo of the problem. Replacements go to the address on the original order. Because most items are made for you, we cannot take items back simply because the size or color was not what you expected — check the size chart on the product page before ordering.

Prices, tax and member pricing

Prices are in US dollars. Sales tax is added where we are required to collect it, and shipping is quoted at checkout. NARA members save 5% on merchandise while signed in; the discount does not apply to shipping or tax, and refunds are made at the price actually paid.